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Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to improve.


Susan C. Young

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As you behave towards others, expect that others will behave to you.
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Neither, if you wish to flatter, will I flat...
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Do not wish your lungs to be still,
It may delay the c...
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THOMAS A KEMPIS Be not angry that you cannot make others as you wish them to be, since you cannot make yourself as...
THOMAS A KEMPIS Be not angry that you cannot make others as you wish them to be, since you cannot make yourself as y...
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What?
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"I...
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Can you carry weight of others on your shoulders?
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ELIZABETH WARREN

More Susan C. Young

Love is the universal language that transcends countries, borders, barriers, and differences.
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SUSAN C. YOUNG Authenticity is the litmus test for the honesty, transparency, and trust which are necessary for hea...
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SUSAN C. YOUNG Use Names.

Calling a person by name makes him/her feel recognized, appreciated, and spec...
SUSAN C. YOUNG Mindful Awareness.

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SUSAN C. YOUNG Learn to choose your battles carefully. When you exercise discretion, you will realize that most fig...
SUSAN C. YOUNG To make a positive first impression, where is the best place to wear a nametag? Since we shake hands...
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SUSAN C. YOUNG I once knew a woman who had a reputation as a snob and a gossip. I would avoid her at parties becaus...
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SUSAN C. YOUNG Socrates would teach his pupils by asking them intelligent and probing questions. By using their cri...
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SUSAN C. YOUNG Self-confident people face their fears head-on and are willing to take risks.
SUSAN C. YOUNG If you are lacking confidence in something, just keep trying and don’t give up.
SUSAN C. YOUNG Access your joy within; feel and focus on it, allowing it to expand to fill your entire being.
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SUSAN C. YOUNG Ask anyone who has ever fallen in love at first sight and they will tell you—their mutual chemistr...
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SUSAN C. YOUNG Your expertise can elevate your impressions to bring you to an entirely new realm.
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SUSAN C. YOUNG To position yourself as an expert, learn everything you can about a subject. Develop your knowledge:...
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SUSAN C. YOUNG I have noticed generational humor exists as well. Since our frames of reference and cultural influen...
SUSAN C. YOUNG When Humor Falls Flat

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SUSAN C. YOUNG Clown Around . . .
Nancy Weil of The Laugh Academy gives people she meets red clown noses and s...
SUSAN C. YOUNG So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, an...
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SUSAN C. YOUNG Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure....
SUSAN C. YOUNG When we look at our words and deeds in this context, it strengthens our resolve to be incredibly sel...
SUSAN C. YOUNG UN-Impressive Acts of Indiscretion

• Forwarding other people's emails without getting p...
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“Do you attend events where business cards are exchanged in a networking...
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I enjoy reading nametags and calling people by their names be...
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SUSAN C. YOUNG An Unapproachable person may be exhibiting behaviors which are . . .


• Tense and ...
SUSAN C. YOUNG There are new habits you can adopt starting NOW that make you approachable and encourage other peopl...
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SUSAN C. YOUNG Unfortunately, unapproachable leaders create a tense environment that may prevent their people from ...
SUSAN C. YOUNG As we explore this valuable non-verbal language, please note that these principles do not apply in m...
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Serving a v...
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Rather than standing on the sidel...
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Whom do you k...
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When you feel fear, your body...
SUSAN C. YOUNG Every one of us, at some time or another, has allowed fear to prevent us from living our best possib...
SUSAN C. YOUNG Be in the Now Moment—don’t squander your energy on a past you can’t change or a future which h...
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SUSAN C. YOUNG Set goals to create a clear sense of purpose and direction.
SUSAN C. YOUNG As a pearl is formed and its layers grow, a rich iridescence begins to glow. The oyster has taken wh...
SUSAN C. YOUNG Self-confident people don’t make their self-esteem, self-image, happiness, or self-confidence depe...
SUSAN C. YOUNG When people around you do not support your personal growth and reinvention, it doesn’t mean you ar...
SUSAN C. YOUNG Are you managing your energy well and using it for things that matter? Do you stop to recharge befor...
SUSAN C. YOUNG Watch, Listen, & Learn . . .
Broaden your sense of humor by watching funny movies and shows...
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SUSAN C. YOUNG When you come to life from a heart of service, you may be surprised by the blessings you will receiv...
SUSAN C. YOUNG We all want to be happy and feel valued. We want love, connection, respect, confidence, health, vita...
SUSAN C. YOUNG Love is not only one of the greatest blessings in your personal life, but when it is extended profes...
SUSAN C. YOUNG Take your place among experienced professionals by focusing on ways to learn, grow, and succeed.
SUSAN C. YOUNG Getting an education is not only a matter of checking the boxes as your life progresses; it is a gif...
SUSAN C. YOUNG To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you ...
SUSAN C. YOUNG To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What ...
SUSAN C. YOUNG Do you ever feel like you are running on empty? What is missing from your life? What would it take t...
SUSAN C. YOUNG Your education is one of the greatest treasures you can ever acquire and something no one can ever t...
SUSAN C. YOUNG I know that trying to begin a new habit may be uncomfortable, inconvenient, or challenging. However,...
SUSAN C. YOUNG Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Lear...
SUSAN C. YOUNG In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you ...
SUSAN C. YOUNG In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this wa...
SUSAN C. YOUNG Encouraging quality communication will make it easier for you to establish rapport, gather informati...
SUSAN C. YOUNG Curiosity adds depth to what you know and to your life experience.
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SUSAN C. YOUNG 28. “Remind yourself of the many victories you’ve achieved and build healthier self-esteem and p...
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SUSAN C. YOUNG The variety of political positions shared on Facebook in the 2016 Presidential Election was both ent...
SUSAN C. YOUNG Self-confident people Know that obstacles are only temporary setbacks.
SUSAN C. YOUNG Throw out and discard all negative energy that comes your way and find the positives in the situatio...
SUSAN C. YOUNG Self-confident people are mindful about spending their time, energy, and interests on things that tr...
SUSAN C. YOUNG Think and act positively by focusing on the positives in yourself, other people, and situations.
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SUSAN C. YOUNG When you have paid the price, earned the right, and done the homework to be called an expert, people...
SUSAN C. YOUNG To position yourself as an expert, create content, write a book, build a blog, post on social media,...
SUSAN C. YOUNG It is in your replanting or transplanting that you can do some of your best work and expand your roo...
SUSAN C. YOUNG Reconnect with who you truly are and what you really want rather than letting the outside world dete...
SUSAN C. YOUNG Reconnect to what makes you happy and brings you Joy. If there is something that used to make you ha...
SUSAN C. YOUNG 7 Ways to Improve Eye Contact at any Time

1. Relax into the moment by smiling.
2. Pr...
SUSAN C. YOUNG As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye...
SUSAN C. YOUNG Eye Contact Can Reveal if a Person is . . .

• Shy or gregarious
• Honest or dec...
SUSAN C. YOUNG Being culturally aware and respectful of others’ cultures will help you to keep the habit of makin...
SUSAN C. YOUNG One simple glance can convey to your recipient that you are . . .
• Present
• Interest...
SUSAN C. YOUNG Your direct eye contact is one of the best compliments you can give another human being. You are sub...
SUSAN C. YOUNG Ask yourself and become more aware—are you . . .

• Speaking poorly of others in judg...
SUSAN C. YOUNG Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, a...
SUSAN C. YOUNG Find Your Funny Bone . . .
Life provides plenty of material for things for you to laugh at. See...
SUSAN C. YOUNG Know your audience! With the high level of cultural sensitivity these days, it is often better to er...
SUSAN C. YOUNG How's your humor? What can you do to have more humorous lines to use in the right place at the right...
SUSAN C. YOUNG All compliments are not created equal. Some may change the trajectory of a person’s life, while ot...
SUSAN C. YOUNG When employees are fully engaged, they produce, contribute, and perform at higher levels. As a resul...
SUSAN C. YOUNG Grace is an attitude of generosity toward our fellow humans. We are not easily offended and do not l...
SUSAN C. YOUNG If you can establish yourself in the community as a giver, those people with whom you associate your...
SUSAN C. YOUNG If you’re always taking, you will inevitably experience resistance and struggle. Without realizing...
SUSAN C. YOUNG Many people have never discovered the power generated from a heart of service. They show up to life ...
SUSAN C. YOUNG Begin asking how you may be of service and you will soon discover that the true gift is in your givi...
SUSAN C. YOUNG When individuals feel comfortable approaching their leaders, their confidence to share ideas, discus...
SUSAN C. YOUNG Are you being approachable when you are around new people? Ever not know what to say? Simply smile w...
SUSAN C. YOUNG We’ll Leave the Light on for You! This Motel 6 slogan has been a successful marketing strategy for...
SUSAN C. YOUNG Mirroring and matching works at the sub-conscious level and serves to make the other person feel mor...
SUSAN C. YOUNG There are times when eye contact can move to the dark side and become creepy, hostile, rude, or cond...
SUSAN C. YOUNG 12 Reasons Why People Avoid Eye Contact

1. They do not want to reveal their feelings.
SUSAN C. YOUNG We've all been in the middle of a conversation and the person with whom we are speaking breaks eye c...
SUSAN C. YOUNG Whether it is in a sales situation, love at first sight, a husband and wife having an important conv...
SUSAN C. YOUNG Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, e...
SUSAN C. YOUNG Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking qu...
SUSAN C. YOUNG Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, ...
SUSAN C. YOUNG 1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of hi...
SUSAN C. YOUNG 8 Ways to Shine a Positive Light on Others

1. Let the other person appear smart. The pers...
SUSAN C. YOUNG The truth may be true, but a discreet person understands that speaking the truth isn’t always help...
SUSAN C. YOUNG Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize...
SUSAN C. YOUNG The Truth Can Hurt . . .

“Honesty is one of your most valuable virtues, however, when u...
SUSAN C. YOUNG Authentic people are so comfortable in their own skins they make us more comfortable in our own.
SUSAN C. YOUNG Not everyone is always going to like you. What impresses one person may turn another away. To thine ...
SUSAN C. YOUNG Admittedly, there will be times when you must interact on a superficial level and adjust your behavi...
SUSAN C. YOUNG Authenticity respects the ebb and flow between positive and negative. The people who really know you...
SUSAN C. YOUNG Wearing Nametags- On Yourself

The purpose of wearing nametags in the first place is for p...
SUSAN C. YOUNG Use questions to find out where people are, where they want to be, and how you can help them cross t...
SUSAN C. YOUNG Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and ...
SUSAN C. YOUNG Whether you master the art of asking questions to become a skilled communicator, start conversations...
SUSAN C. YOUNG What needs to be cleansed and refreshed in your life? What yucky stuff has created a stagnant and ne...
SUSAN C. YOUNG Becoming an expert not only establishes you as a leader in your field, it will make you a trusted re...
SUSAN C. YOUNG If you were to spend your own time and money to hire a consultant, coach, or trainer, wouldn’t it ...
SUSAN C. YOUNG How can you showcase your unique expertise, valuable experience, and strong education without soundi...
SUSAN C. YOUNG How can you build credibility without grandstanding as you strive to stand apart from the crowd?
SUSAN C. YOUNG Punctuality Plus. When you have scheduled an appointment, or have made a commitment, you have essent...
SUSAN C. YOUNG Prepare for Success. Feel the satisfaction and power of having your act together! Get organized befo...
SUSAN C. YOUNG Poor habits can invalidate your credibility and undermine your success in all areas.
SUSAN C. YOUNG There will be times in your life when things simply have to be replaced because they are tired, brok...
SUSAN C. YOUNG Self-confident people are proud of their accomplishments, but can remain humble without bragging.
SUSAN C. YOUNG Just because you don't know how to do something now does not mean you can't learn how to do it later...
SUSAN C. YOUNG Building confidence is an ongoing process and something that can be accomplished over time.
SUSAN C. YOUNG \“Self-confident people are mindful about spending their time, energy, and interests on things tha...
SUSAN C. YOUNG If you want to appear more confident—speak slowly, articulately, clearly, and deliberately. Commun...
SUSAN C. YOUNG Embrace change and practice flexibility. It will make you more agile in adapting to new people and s...
SUSAN C. YOUNG When you have scheduled an appointment, or have made a commitment, you have essentially made a promi...
SUSAN C. YOUNG Punctuality has been called a “homely, but solid virtue.” Although it is not fancy, it is a stro...
SUSAN C. YOUNG Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-d...
SUSAN C. YOUNG The "Law of Attraction" simply states: “What you think about, you bring about.” Whatever you foc...
SUSAN C. YOUNG How we feel with someone—if they improve our mood or cause our heart to sink—can determine the h...
SUSAN C. YOUNG A light-hearted point to consider: Do you know the number one reason a man falls in love with a woma...
SUSAN C. YOUNG The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward ...
SUSAN C. YOUNG You magnetize what you are being. You give a smile . . . you get a smile back. If you point fingers ...
SUSAN C. YOUNG To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a pos...
SUSAN C. YOUNG To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks w...
SUSAN C. YOUNG To cultivate bravery and courage, change your attitude toward failure. Many successful people will t...
SUSAN C. YOUNG To cultivate bravery and courage, borrow courage.
There is inspiration all around you in the fo...
SUSAN C. YOUNG