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Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to improve.


Susan C. Young

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When employees are fully engaged, they produce, contribute, and perform at higher levels. As a resul...
SUSAN C. YOUNG
Grace is an attitude of generosity toward our fellow humans. We are not easily offended and do not l...
SUSAN C. YOUNG
If you can establish yourself in the community as a giver, those people with whom you associate your...
SUSAN C. YOUNG
If you’re always taking, you will inevitably experience resistance and struggle. Without realizing...
SUSAN C. YOUNG
Many people have never discovered the power generated from a heart of service. They show up to life ...
SUSAN C. YOUNG
Begin asking how you may be of service and you will soon discover that the true gift is in your givi...
SUSAN C. YOUNG
When individuals feel comfortable approaching their leaders, their confidence to share ideas, discus...
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Are you being approachable when you are around new people? Ever not know what to say? Simply smile w...
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We’ll Leave the Light on for You! This Motel 6 slogan has been a successful marketing strategy for...
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Mirroring and matching works at the sub-conscious level and serves to make the other person feel mor...
SUSAN C. YOUNG
There are times when eye contact can move to the dark side and become creepy, hostile, rude, or cond...
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12 Reasons Why People Avoid Eye Contact

1. They do not want to reveal their feelings.
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We've all been in the middle of a conversation and the person with whom we are speaking breaks eye c...
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Whether it is in a sales situation, love at first sight, a husband and wife having an important conv...
SUSAN C. YOUNG
Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, e...
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Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking qu...
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Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, ...
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1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of hi...
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8 Ways to Shine a Positive Light on Others

1. Let the other person appear smart. The pers...
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The truth may be true, but a discreet person understands that speaking the truth isn’t always help...
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Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize...
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The Truth Can Hurt . . .

“Honesty is one of your most valuable virtues, however, when u...
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Authentic people are so comfortable in their own skins they make us more comfortable in our own.
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Not everyone is always going to like you. What impresses one person may turn another away. To thine ...
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Admittedly, there will be times when you must interact on a superficial level and adjust your behavi...
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Authenticity respects the ebb and flow between positive and negative. The people who really know you...
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Wearing Nametags- On Yourself

The purpose of wearing nametags in the first place is for p...
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Use questions to find out where people are, where they want to be, and how you can help them cross t...
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Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and ...
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Whether you master the art of asking questions to become a skilled communicator, start conversations...
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What needs to be cleansed and refreshed in your life? What yucky stuff has created a stagnant and ne...
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Becoming an expert not only establishes you as a leader in your field, it will make you a trusted re...
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If you were to spend your own time and money to hire a consultant, coach, or trainer, wouldn’t it ...
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How can you showcase your unique expertise, valuable experience, and strong education without soundi...
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How can you build credibility without grandstanding as you strive to stand apart from the crowd?
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Punctuality Plus. When you have scheduled an appointment, or have made a commitment, you have essent...
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Prepare for Success. Feel the satisfaction and power of having your act together! Get organized befo...
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Poor habits can invalidate your credibility and undermine your success in all areas.
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There will be times in your life when things simply have to be replaced because they are tired, brok...
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Self-confident people are proud of their accomplishments, but can remain humble without bragging.
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Just because you don't know how to do something now does not mean you can't learn how to do it later...
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Building confidence is an ongoing process and something that can be accomplished over time.
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\“Self-confident people are mindful about spending their time, energy, and interests on things tha...
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If you want to appear more confident—speak slowly, articulately, clearly, and deliberately. Commun...
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Embrace change and practice flexibility. It will make you more agile in adapting to new people and s...
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When you have scheduled an appointment, or have made a commitment, you have essentially made a promi...
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Punctuality has been called a “homely, but solid virtue.” Although it is not fancy, it is a stro...
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-d...
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The "Law of Attraction" simply states: “What you think about, you bring about.” Whatever you foc...
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How we feel with someone—if they improve our mood or cause our heart to sink—can determine the h...
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A light-hearted point to consider: Do you know the number one reason a man falls in love with a woma...
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The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward ...
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You magnetize what you are being. You give a smile . . . you get a smile back. If you point fingers ...
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To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a pos...
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To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks w...
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To cultivate bravery and courage, change your attitude toward failure. Many successful people will t...
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To cultivate bravery and courage, borrow courage.
There is inspiration all around you in the fo...
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