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The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me!
I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target?
You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.
I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?


Susan C. Young

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Self-confident people Know that obstacles are only temporary setbacks.
SUSAN C. YOUNG
Throw out and discard all negative energy that comes your way and find the positives in the situatio...
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Self-confident people are mindful about spending their time, energy, and interests on things that tr...
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Think and act positively by focusing on the positives in yourself, other people, and situations.
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Use your body language and posture to project confidence. Shift your physiology into a more powerful...
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When you have paid the price, earned the right, and done the homework to be called an expert, people...
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To position yourself as an expert, create content, write a book, build a blog, post on social media,...
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It is in your replanting or transplanting that you can do some of your best work and expand your roo...
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Reconnect with who you truly are and what you really want rather than letting the outside world dete...
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Reconnect to what makes you happy and brings you Joy. If there is something that used to make you ha...
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7 Ways to Improve Eye Contact at any Time

1. Relax into the moment by smiling.
2. Pr...
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As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye...
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Eye Contact Can Reveal if a Person is . . .

• Shy or gregarious
• Honest or dec...
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Being culturally aware and respectful of others’ cultures will help you to keep the habit of makin...
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One simple glance can convey to your recipient that you are . . .
• Present
• Interest...
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Your direct eye contact is one of the best compliments you can give another human being. You are sub...
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Ask yourself and become more aware—are you . . .

• Speaking poorly of others in judg...
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Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, a...
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Find Your Funny Bone . . .
Life provides plenty of material for things for you to laugh at. See...
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Know your audience! With the high level of cultural sensitivity these days, it is often better to er...
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How's your humor? What can you do to have more humorous lines to use in the right place at the right...
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All compliments are not created equal. Some may change the trajectory of a person’s life, while ot...
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When employees are fully engaged, they produce, contribute, and perform at higher levels. As a resul...
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If you can establish yourself in the community as a giver, those people with whom you associate your...
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If you’re always taking, you will inevitably experience resistance and struggle. Without realizing...
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Many people have never discovered the power generated from a heart of service. They show up to life ...
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Begin asking how you may be of service and you will soon discover that the true gift is in your givi...
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When individuals feel comfortable approaching their leaders, their confidence to share ideas, discus...
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Are you being approachable when you are around new people? Ever not know what to say? Simply smile w...
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We’ll Leave the Light on for You! This Motel 6 slogan has been a successful marketing strategy for...
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Mirroring and matching works at the sub-conscious level and serves to make the other person feel mor...
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There are times when eye contact can move to the dark side and become creepy, hostile, rude, or cond...
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12 Reasons Why People Avoid Eye Contact

1. They do not want to reveal their feelings.
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We've all been in the middle of a conversation and the person with whom we are speaking breaks eye c...
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Whether it is in a sales situation, love at first sight, a husband and wife having an important conv...
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Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, e...
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Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking qu...
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Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, ...
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1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of hi...
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8 Ways to Shine a Positive Light on Others

1. Let the other person appear smart. The pers...
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The truth may be true, but a discreet person understands that speaking the truth isn’t always help...
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Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize...
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The Truth Can Hurt . . .

“Honesty is one of your most valuable virtues, however, when u...
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Authentic people are so comfortable in their own skins they make us more comfortable in our own.
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Not everyone is always going to like you. What impresses one person may turn another away. To thine ...
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Admittedly, there will be times when you must interact on a superficial level and adjust your behavi...
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Authenticity respects the ebb and flow between positive and negative. The people who really know you...
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Wearing Nametags- On Yourself

The purpose of wearing nametags in the first place is for p...
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Use questions to find out where people are, where they want to be, and how you can help them cross t...
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Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and ...
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Whether you master the art of asking questions to become a skilled communicator, start conversations...
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What needs to be cleansed and refreshed in your life? What yucky stuff has created a stagnant and ne...
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Becoming an expert not only establishes you as a leader in your field, it will make you a trusted re...
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If you were to spend your own time and money to hire a consultant, coach, or trainer, wouldn’t it ...
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How can you showcase your unique expertise, valuable experience, and strong education without soundi...
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How can you build credibility without grandstanding as you strive to stand apart from the crowd?
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Punctuality Plus. When you have scheduled an appointment, or have made a commitment, you have essent...
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Prepare for Success. Feel the satisfaction and power of having your act together! Get organized befo...
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Poor habits can invalidate your credibility and undermine your success in all areas.
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There will be times in your life when things simply have to be replaced because they are tired, brok...
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Self-confident people are proud of their accomplishments, but can remain humble without bragging.
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Just because you don't know how to do something now does not mean you can't learn how to do it later...
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Building confidence is an ongoing process and something that can be accomplished over time.
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\“Self-confident people are mindful about spending their time, energy, and interests on things tha...
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If you want to appear more confident—speak slowly, articulately, clearly, and deliberately. Commun...
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Embrace change and practice flexibility. It will make you more agile in adapting to new people and s...
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When you have scheduled an appointment, or have made a commitment, you have essentially made a promi...
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Punctuality has been called a “homely, but solid virtue.” Although it is not fancy, it is a stro...
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Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-d...
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The "Law of Attraction" simply states: “What you think about, you bring about.” Whatever you foc...
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How we feel with someone—if they improve our mood or cause our heart to sink—can determine the h...
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A light-hearted point to consider: Do you know the number one reason a man falls in love with a woma...
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The Broaden-and-Build Theory in Positive Psychology suggests that positive emotions initiate upward ...
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You magnetize what you are being. You give a smile . . . you get a smile back. If you point fingers ...
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To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a pos...
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To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks w...
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To cultivate bravery and courage, change your attitude toward failure. Many successful people will t...
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To cultivate bravery and courage, borrow courage.
There is inspiration all around you in the fo...
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